BUYER'S GUIDE - How to Select the Right Product (Page 2)
ALL SYSTEMS ADEQUATELY HANDLE IP PROSECUTION AND DOCKETING
The Trap! This is the unequivocal point that sets PATTSY apart from its competitors. PATTSY's practice-specific funcionality will be obvious, whether:
- Handling office action extensions as they relate to holidays and weekends
- Entering a patent family
- Tracking a Madrid protocol trademark application or
- Processing a final rejection
One fact alone, however, should prove the point - a comparison of PATTSY's country law file against the equivalent file in competing systems. The content specific to a US trademark or utility patent would provide a good basis for comparison. Some systems contain nothing more than a handful of country specific date calculations, while PATTSY contains an exhaustive collection (i.e., thousands) of predefined actions.
DOCUMENTATION
The dead ringer! Unlike widely deployed applications, niche market products typically suffer from poor or sparse documentation. Illustrative how-to information is nothing less than critical when it comes to complex intellectual property management systems. While our customers enjoy unlimited support via phone or email, they can also rely on our documentation which we believe to be the most inclusive in the entire industry... and it's not about “clicking the X icon to delete a record” or “click the binoculars to find a record.” Adequate documentation covers any subject from the intricate (e.g., patent family interdependancies) to the technical (e.g., comprehensive instructions on report creation) to the obvious (e.g., how to perform a boolean search). Simply stated, system documentation, or lack thereof, speaks VOLUMES about the vendor and their product!
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